📞 Contact Us Policy

1. Purpose

The purpose of this policy is to provide clarity on how users can communicate with the Upraise Learning team regarding:

• General inquiries about our courses, programs, or partnerships
• Technical support or account assistance
• Payment or billing-related queries
• Feedback, suggestions, or complaints
• Privacy, legal, or policy-related concerns

2. Contact Channels

You can reach us through the following official channels only:

3. Response Timeline

• 24–48 business hours for general and support inquiries
• Up to 7 working days for billing, legal, or privacy-related matters
• If your query requires additional verification or involves third-party platforms (e.g., payment gateways), resolution timelines may vary accordingly.

4. User Responsibilities

To help us resolve your query efficiently, please ensure:

• You provide accurate details (name, registered email, contact number, transaction ID, etc.)
• Your communication is respectful, concise, and specific
• You avoid sharing sensitive personal information (like passwords, OTPs, or payment details) over email or chat

5. Data & Communication Records

• All communications with Upraise Learning (email, chat, or phone) may be logged and stored securely for quality, training, and legal compliance purposes.
• Communications may be used for verification or investigation in case of any dispute or grievance.
• We handle all personal information in compliance with our Privacy Policy.

6. Unofficial Communication Disclaimer

• We do not entertain or acknowledge queries or promises made through unverified social media profiles, personal numbers, or WhatsApp chats.
• Individuals claiming to represent Upraise Learning without formal authorization are not recognized.
• Always communicate through our official email or registered address to ensure authenticity and resolution.

7. Policy Review & Updates

This policy may be updated periodically to reflect improvements in our communication process. Any changes will be published on our official website, and the “Last Updated” date will be revised accordingly.